Position: Executive – Implementation / Support

Responsibilities:

• One Point Contact' for all client related issues
• Application configuration & testing
• Knowledge transfer to client's IT Team and end users
• Interface with middle and / senior level client personnel to understand functional data requirements, report generation and overall enhanced utilization of Retail Application features and functions
• First level support
• Evaluate and Monitor networking and communication set-up and troubleshooting
• Quality Assurance, Client satisfaction and client IT team conformity on Retail Application best practices
• Be the ultimate coordinator / resolve issues

 

Skill Set:

• Atleast 1 year of experience in implementation &and/or Support phases of the any Retail Software Applications
• Working knowledge of network, operating systems etc
• Self Driven and Result Oriented
• Team Player
• Excellent oral and written communications skills

 

Technical:

• Worked on at least 1 Retail Application
• Good knowledge of Hardware & Operating System knowledge
• Good at MS-Office
• Good Database knowledge such as SQL Server, Oralce, MS-Access, MySQL
• Should have ability to use / understand any Report
• Knowledge of Project Management Application

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