Outsourcing & Managed Services

IT Outsourcing & Managed Services

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Why Outsourcing & Managed Services?
To attain better operational efficiencies by:

  • Helping retailers implement their IT strategy with minimum business disruption
  • Smooth transition and migration from the legacy IT system
  • Focusing on core business

Integrated Retail can handle the service either as an external resource brought in for IT implementation or on an ongoing basis for outsourcing the entire function. Here, our scope would typically cover:

  • Identifying IT needs
  • Finding resources
  • Implementing, maintaining and upgrading the systems

 

For Whom?
Retail Operations Services cater to the needs of:

  • Retailers migrating to a new software service
  • Retailers who wish to streamline their existing IT set up
  • Retailers who wish to outsource the IT support function

 

How?
The IT outsourcing and management requires long and in-depth engagement with the client to:

  • Understand the needs and objectives of the organization
  • Understanding the existing culture and processes of the organization
  • Proactively identifying the possible issues and finding methods to avoid the same
  • Overseeing the migration and implementation of the new IT systems till the entire environment is stable
  • On an ongoing basis, manage these services to ensure that the core information objectives are met

 

Why Integrated Retail?
Integrated Retail is one of the largest IT implementation and management service providers to retailers in the region. We have a complete understanding of retail as a business and IT as a function. We have IT solutions for various chain retailers across verticals such as specialty, hypermarkets, department store, supermarkets, food-service and kiosk retailing. In addition,

  • We run and support retail automation for over 100 retail companies across Asia
  • We have a dedicated multi-lingual 24 X 7 help desk for supporting clients of specialty retail solution companies in the US
  • Our consultants have been engaged by leading IT systems integration companies to assess the business needs of multi-billion US$, multi-country and multi-format retail companies
  • We have advisors who are seen to be thought leaders in cutting edge retail applications such as RFID, Biometrics, VICS CPF and GDSN

For more information about our Product & Services Contact Us today.
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