Transight by Cuscapi (Restaurant POS Software)
F&B Business Management Solutions
Transight is a comprehensive suite of F&B Business Management solutions designed for the small F&B operator to large-scale multinational enterprises spanning multiple properties across a geographically diverse spectrum.
Transight is fully customizable to suit your F&B business needs. Comprised of five integrated modules – Point-of-Sale, Manager, Headquarter, Centralized Call Centre and Enterprise Customer Loyalty Management – Transight connects customers, outlet operations, suppliers and management via a seamless internet-based network. All software modules share the same core kernel, enabling the sharing of an intuitive user inter face.
All Transight components are enterprise enabled, making them highly convenient, easy to use and very cost-effective.
- Transight Point-of-Sale
- Transight Manager
- Transight Headquarter
- Transight Centralized Call Centre
- Transight Enterprise Customer Loyalty Management
- Transight Kitchen Management System (Optional Module)
All modules can be installed independently or integrated as a comprehensive system.
As a component of Transight, Transight Point-of-Sale is a reliable front-end point-of-sale software solution designed specifically to manage the various aspects of the F&B industry within a seamless integrated network. Dedicated to bringing your customers close to you, Transight is a customizable solution designed to help you realize the full potential of your resources and access to customer knowledge in order to maximize customer lifetime values. The key to delivering on these expectations is implementing a Point-of-Sale solution that is fast, reliable, highly flexible and easily managed.
Transight Point-Of-Sale provides a design that allows flexibility, resiliency and streamlined integration of applications, intended for deployment into diverse environments to deliver the complex, mission-critical functions demanded by the most innovative customers.
- Graphical Floor Plan.
- User Oriented Screen Design.
- Supports Multi-Languages.
- Printer Re-Direction.
- Cash Transaction Control.
- Thumb Print Recognition.
- Labour Scheduling Management.
- Transaction Audits.
When running a successful restaurant, you need to do more than serve great food, offer exemplary service and hope for repeat business – you need a rich, robust back office software solution that will allow you to spend less time on administration and more time servicing customers and coaching employees to elevate customer service levels.
Transight Manager is an automated Restaurant Management solutions specifically designed for the back-office to manage costs, supply chain, inventory and even CRM. Transight Manager can be used with Transight Headquarters to create enterprise wide solutions for any type of F&B business including franchise restaurant operations.
- Suitability for any type of F&B Operation.
- Keep Track of your inventory
- Projections based on past sales and performances to assist in Smart-Ordering of raw materials.
- Cash Management
- Accurate comparisons between budgeted and actual performance to help you manage your profitability.
- Manage Warehouse Stock and Track movement from Suppliers to the Stores
- A GST ready system.
- Keep customers happy and coming back for more by creating and maintaining relationships and communication.
Transight Headquarter is a Restaurant Management Business Solution software designed for the management of franchise restaurants in the fast food and hospitality industries. Created to overcome the challenge of maintaining uniformity and consistency across multiple outlets, Transight Headquarter can help you coordinate changes in inventory, menu items, recipes, processes, promotions and more.
Our software supports the requirements of chain operators to manage and control store-level databases for the Point-of-Sale and back-office applications. It provides the ability for a chain's corporate office to enforce menu and pricing consistency as well as respond quickly and effectively to the needs of the local restaurant market Installed at your corporate office or main operations centre, the software helps you manage your chain outlets by standardising database fields, which are then exported to an ftp site and can be downloaded by relevant store outlets.
- Speedy Information.
- Centralised Data Management.
- Define, Deploy and Control Stores configurations from HQ .
- Effortless Administration & Maintenance.
- Centralised Reporting.
- Centralised Loyalty Management.
Centralised Call Centre
Designed for Quick Service Restaurants’ Home Delivery operations, Transight Centralised Call Centre is a breakthrough solution utilising an advanced Internet-based application. A fully automated system integrated with fast order taking screens and configurable user controls, CCC is similar to in-store point-of-sales functions to help call centre agents be more efficient and effective when handling customer orders. CCC helps you cut costs and capture new customers by maintaining customer loyalty via high-volume sales through the lowest cost channel. From small local operators to multinational chains, Transight CCC is customisable and can be fully integrated with other Transight software.
Transight CCC ensures ease of operations by automatically displaying customer information based on their phone numbers. Orders are then automatically directed to the respective nearby outlet for delivery. CCC also has the ability to block order taking from identified hoax customers to prevent wastage, and can also capture delivery order complaints from customers. You can also use CCC to exchange memos to facilitate better communication between stores and call centres.
- Pre-order/Standing Order —Manage peak-hour congestion by allowing customers to place orders in advance, which will then be sent to the kitchen at a specified time; allowing customers to have their food ready when they arrive at the location.
- Divert Store—Minimise mistakes and reduce time wastage by automatically diverting orders to the next nearest store when order submission to the initial store fails
- Order Status— Keep track of orders to ensure orders are attended to via information synchronization between outlets and call centre
Enterprise Customer Loyalty Management
Repeat business is the lifeblood of every restaurant. Successful operators are increasingly turning to electronic restaurant loyalty programs to deliver targeted rewards and incentives that increase store traffic.
Transight Enterprise Customer Loyalty Management is a business solutions software designed to manage Customer Loyalty or Bonus Point Programs involving multiple store outlets and merchants. Installed at your headquarters, Transight CLM helps you obtain daily member transaction data from store outlets, while enabling headquarter management to generate reports for each outlet.
- Obtains daily Member Transaction Data from Store Outlets.
- Enables Headquarters Management to generate their own reports for each outlet.
- Maintains a Master Membership Database of Customer Information, Bonus Point Transaction and other.
- Membership-related Transactions.
- Enables multiple programs/schemes to run concurrently.
Kitchen Management System
The solution is easy to learn and use, from the configuration aspect all the way to training part-time personnel in the restaurant. Many of our customers tell us that their implementations have been the smoothest they have seen, and that training their personnel in the store is extremely efficient – ensuring that immediate benefits can be recognized when installing the system.
As we all know, next to food costs, labor is the biggest cost in the hospitality environment. With the proven QSR solution, restaurant operators can increase labor efficiency in all of their concepts – or multi-concepts.
In a table service environment, many of our customers have seen their average ticket times drop by more than 20% – which equates to not only happier customers, but faster table turns and higher revenues.
Quick service restaurants, who have long relied on kitchen solutions, find that the added flexibility of the QSR solution means that they can configure their restaurant in exactly the way that equates to maximum efficiency, based on individual business needs. If the restaurant needs to manage five items – or many more – with the Bin Manager, it can do so at any station in the restaurant. And with the speed of service information, quick serve restaurants can confirm decreases in average order time.
The vast amount of speed of service information available from the KDS enables restaurants to benchmark their performance, and even compare the data to their labor records in order to reward their best performers.