Process Analysis & Transition Services

Why Process Analysis & Transition?
To define the outsourcing roadmap and assist in the following:

• Business development
• Knowledge acquisition
• Transition and migration support
• Domain competence training

 

For Whom?
Process analysis and transition service caters to the needs of:

• BPO and ITES companies servicing retail clients
• IT companies venturing into the outsourced retail services market
  

 

How?
The steps involved in this process are:

• Identifying outsourcing opportunities
• Assisting in RFP and RFQ
• Interfacing with business and technology
• Translating business requirements into technical specifications
• Ongoing domain support during design and build stage
• Carrying out functional testing
• Mapping ‘As Is’ and defining ‘To Be’ processes
• Training on domain and processes
• Assisting in operational areas

 

Why Integrated Retail?
Integrated Retail carries out Process Analysis and Transition based on the following strengths:

• Large team with over 200 man-years of retail operations and business experience
• Successful implementation track record of similar projects
• Constantly updated repository of best business practices in retail from across the world
• Data bank of benchmark retail performance data
• Access to macro-economic data impacting overall retail and consumer businesses

 

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